Account types
Community Hub has two admin account types:
- Community Admin (full administrator) — access to everything: topics, events, messaging, member management, reports, settings, staff management, and billing.
- Staff (partial administrator) — access is set by your Community Admin. Staff accounts are typically limited to sending messages and managing events, without access to settings or billing.
How to log in
- Go to the Community Hub login page and enter your email address and password.
- Click Log in.
Forgotten password
- On the login page, click Forgot your password?
- Enter your email address and click Send Reset Code.
- Check your email for a reset link and click it within 24 hours.
- Enter and confirm your new password.
If the reset email doesn't arrive within a few minutes, check your spam or junk folder.
Account locked or not recognised
If your email is not recognised, your Community Admin may need to create or re-enable your staff account. Contact your Community Admin or contact us.