How Community Hub Works
One platform connecting your organisation with every member — through the channel they prefer, about the topics they actually care about.
- Members choose their topics and contact preferences
- You send one message — Community Hub handles email, SMS, and voice
- Events, surveys, and reports all in the same system
- No large IT team or budget required
The platform at a glance
Community Hub is built around a simple idea: members should only hear about things that matter to them, through the channel they prefer. Every part of the platform supports that goal.
Subscription Management
Members opt in to exactly the topics they care about and choose how they want to be contacted. You reach only the people who want to hear from you — no blanket broadcasts.
Multi-channel Messaging
Compose one message and send it across email, SMS, and voice — each member receives it through their preferred channel. Schedule in advance or send immediately.
Event Management
Create events, cap places, and manage a waiting list automatically. Reminders go out without manual effort, and you can follow up with just those who attended.
Survey Management
Run targeted surveys — all members, or a specific group like event attendees. Members respond via a link in their email or SMS. Results are downloadable instantly.
Contact Management
Members keep their own contact details up to date through their personal page. Sync with your existing database, or let Community Hub manage it entirely.
Reporting & Insights
Track message delivery, subscriber counts, event registrations, and survey results from a single dashboard. Know what's working and who you're reaching.
How a typical month looks
For most community organisations, Community Hub fits naturally into the rhythm of regular activity:
🕒 Day to day
- Members sign up and choose their topics
- New members imported from your database
- Contact details updated by members themselves
📤 When you have news
- Compose once — deliver by email, SMS, and voice
- Only subscribed members receive it
- Scheduled or sent immediately
🏁 Around events
- Invite topic subscribers to register
- Reminders go out automatically
- Post-event survey sent to attendees